Copyright © 2021 The website betzino.com is owned and operated by Purple Bay B.V., a company registered and established under the laws of Curaçao, with registration number 157944(0) and registered address at Fransche Bloemweg 4, Willemstad, Curaçao. Purple Bay B.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2021-169).
Version: 01-2021
Last update: 01.12.2021
1. Introduction
Welcome to Betzino, we want you to enjoy your time here. As an online casino, there are a number of laws and regulations that govern our activities. These rules are explained as clearly as possible in these terms and conditions ("the rules").
Thank you for taking the time to read the Betzino Rules. This is how we let you know what you can and cannot do on Betzino.com, how we use your personal information and how we manage the site. We have tried to keep the boring legal stuff to a minimum.
If you still have questions after reading this, please contact support@betzino.com.
2. The Basics
The Rules are a binding agreement between us and by clicking that you accept the Rules when creating your account and/or using the Website and/or accepting any Bonus or prize you agree that you have read and accepted the Rules and any amendments thereto. If you do not agree with the Rules, you should not register or continue to use the Website. Everything changes and we may change these Rules at any time. Where we do so in a material way, we will contact you and inform you in advance of the new Rules.
3. Definitions
You will see the following terms used in the rules:
"Bonuses" covers all promotional offers that provide a tangible reward, including but not limited to: welcome offers, reload bonuses, deposit bonuses, free spins/bonuses and cashbacks.
The "Games" are the Casino and the Live Casino. We may remove or add Games to the Site at any time.
"Rules" are those terms, conditions and rules that you agree to when using the Site.
"Site" www.betzino.com, and including, where applicable, any mobile version and mobile application thereof or any sub-domain of "www.betzino.com".
"We" The Site is operated by Purple Bay B.V, a company registered in Curaçao, with registration number 157944(0). The registered office is located at Fransche Bloemweg 4, Curaçao.
"You" means the user of the Site. "Your" has its usual meaning with respect to you.
"Your account" is your player account on the Site.
4. Licenses
As we offer online gaming, we are required by law to inform you of the following:
We are licensed and regulated in Curaçao, under the Antillephone N.V. master license no. 8048/JAZ2021-169 and supervised by the Curaçao Gaming Control Commission.
You may contact our Customer Service Department if you would like more information about the gaming service providers we use to offer you the Games.
5. Who Can Play
To play the Games on the Site, you must be:
6. How you can play
6.1 Register
6.1.1 Click on the "Register" button.
6.1.2 Accurately complete the registration form including:
6.1.3 Click on "Register" button to confirm that the registration information in the form is the correct information and that you agree to the Rules.
6.1.4 You will then have to verify your e-mail address by clicking on the link received in your registration e-mail inbox.
6.1.5 You can now log-in using your registered log-in details.
6.2 Pay
When you are ready to play, you need to deposit money into Your Account. You do this by:
6.3 Age
We reserve the right to request proof of age and perform checks in order to verify information provided by you. If you are found to be under 18, we will take steps necessary to prevent you making further use of the Website and voiding winnings and/or bonuses.
6.4 Other forms of verification
We are under a strict duty as a gambling operator, in accordance with various laws and regulations, to ensure that you are who you claim to be and that the funds that you use to play are your funds and are earned legitimately. We may therefore perform third party searches against your name, compare the personal information you have provided or we otherwise hold against other databases and make such enquiries and request such information and documents as we require to validate your account and the funds being used to play in that account. Failure to provide any information asked of you to enable us to comply with our obligations under such laws and regulations (or providing incorrect information) will result in your account being restricted or closed and/or you being reported to the relevant regulatory body (including, without any further notice to you, criminal and serious crime monitoring/reporting agencies in any territory).
6.5 Play
6.5.1 We have a lot of games on the Site. Simply go to the games lobby and start playing by clicking on the game of your choice.
6.5.2 You must always play the Games on the Site in line with these Rules and any special Rules that apply to Games offered on the Site. Different Rules apply to different Games. (Where such rules apply, please click on the link for each Game to see to the rules that apply to that Game).
6.6 Cancellation
We do not issue refunds except for in exceptional circumstances. This is solely at our discretion.
7. General Rules for You
7.1 You must register and play on Your own behalf only and not on behalf of anyone else.
7.2 You must keep Your login details (Name, Password or other identifying information) secure and not share them with anyone. If you share it, even unintentionally, you are responsible for any abuse or misuse of your account. We accept no responsibility for any money or information lost due to unauthorized use of Your Account resulting from improper use of Your login information. It is Your responsibility to ensure that You keep Your data confidential and it is Your responsibility to secure any linked email address, personal computer or other device on which Your Player Account is accessed. You are fully responsible for any misuse of Your login information or devices. You can track Your last login and logout times from Your Account. If you believe that Your credentials have been disclosed to a third party, you must notify Us immediately so that We can provide You with a new password. Unless due to Our negligence, any unauthorized use of Your credentials and any unauthorized use of Your Account are Your sole responsibility and will be considered Your own use.
7.3 You must keep Your registration information and account details up to date at all times.
7.4 If You become aware that any of the information provided at registration or on Your Account is incorrect, You must notify us immediately or amend Your information immediately.
7.5 It is your responsibility to find out whether your activity on the Site is legal in the country or territory from which you are playing.
7.6 Only one account is allowed on this Site. If you have more than one account, you must notify us immediately.
7.7 Only one account per household is allowed. If you become aware that there is more than one account in your household, you must inform us immediately.
7.8 You may play any game on the Site, as long as you have sufficient money in your Account.
7.9 You may not transfer or receive funds from one Account to another and/or transfer, sell or buy Accounts.
7.10 You agree that we may verify that you are who you say you are. You agree to provide us with any documents we request to prove your registration information and payment details, such as (by way of example only) a copy of your passport, utility bills, bank statements, or any other documents proving your source of funds as may be required.
7.11 You may not use any error or technical vulnerability to your advantage. We will be entitled to void and reclaim any winnings obtained in this manner.
7.12 You will not engage in any fraudulent, collusive, fixing or other illegal activity in connection with your (or any third party's) use of the Site. You will not use any software assisted methods or techniques or hardware devices to facilitate your participation in the Games on the Website.
7.13 You agree that we may also share your information with other persons or companies in accordance with our Privacy Policy in order to carry out our business and to provide you with the Site.
7.14 You agree that all deposits/withdrawals made to/from your player account will be made to/from a bank account(s), debit/credit card(s) or other payment option available in your country, which belong solely to you and are in your name, and that you will not deposit any funds from criminal, fraudulent or other unauthorized means or activities
8. What We Can Do
8.1 We can refuse to open an account for any reason.
8.2 We can suspend or close your account for any breach or suspected breach of this Agreement or other valid reason. Upon closure of Your Account, the available balance in Your Account will be paid to you in a timely manner and no longer than 5 working days, unless there is a reason for such funds to be withheld.
8.3 Whilst we understand that mistakes and typos happen, if we find the information given at the time of registration to be incorrect, this gives us the right to close Your Account and keep any applicable funds in it. Likewise, if you fail to pass any personal identification verification procedures we will also close your account and withhold any winnings.
8.4 If you try to open any other account, on top of your first account, we will block or close the account. We may also block or close your first account. If we leave your first account open your remaining deposits from any other accounts, if any, will be transferred to your first account. We will deduct a reasonable administrative fee of 10% (minimum EUR 30 or currency equivalent) for every other account opened. We may also deduct further fees under these Rules.
8.5 If we find there is more than one account registered for your household we will block or close any accounts for that household.
8.6 We may share your personal and payment information with other people or businesses, in line with our Privacy Policy, to check that you are who you say you are and for any verification procedures that we require.
8.7 We do not give credit, outside of bonuses or campaigns as permitted according to law. Any balance on Your Account will not bear interest. We will not be treated as a financial institution.
8.8 If you are found to be using the Website in any way for which it is not intended, to be fun and recreational, we will adjust Your Account to remove any money gained from such activity and the account may be permanently closed.
8.9 We may refuse, terminate or limit any bet or wager for any reason in line with our internal policies and regulation.
8.10 If we suspect that you are involved in illegal or fraudulent activities relating to your use of the Site (or a third parties use of the Site) or are in trouble with creditors or are involved in any other behavior detrimental to the Site, we may freeze or close Your Account and /or cancel stakes.
8.11 We offer fair, open and transparent progressive jackpots on specific games for players who use its services for entertainment purposes only. In cases where We suspect that a game’s or promotion’s intended spirit is abused. We reserve the right to suspend or cancel entirely your access to the game in question. Should We find it necessary, we may also close your account with immediate effect. Where Your Account has been terminated, we shall not be liable for any losses up to the point the account was closed, nor will We consider any refunds on balances remaining on the account. ‘Abuse’ is defined as but not limited to software-aided play on multiple games concurrently to generate more rounds of a game that could not be done naturally by a human player playing alone. Also the practice of ‘cherry-picking’ games with ‘value’ jackpots, to the rank exclusion of all other games, will be considered an abuse of the spirit in which the jackpot is intended. In all cases where abuse has been proven beyond a reasonable doubt, We retain the right to confiscate all of the winnings and any balance remaining on the account.
8.12 All transactions will be monitored and/or reviewed to prevent money laundering according to the relevant Anti-Money Laundering regulations.
9. Payment Rules
9.1 Making deposits
Information on payment methods can be found on the "Profile" and "Deposit" pages of the Site. The payment methods available to you, average processing times and applicable service fees may change. Some payment methods may not be available in all countries.
When you select a payment method, you agree to the terms of that payment method and accept any fees or service charges that apply to deposits and withdrawals you make through those payment methods, and you acknowledge that the payment method is valid, that the account or payment card belongs to you and that you have the right to use that payment method.
It is illegal to deposit money that has been obtained illegally.
We accept payments made in EUR. Any payment received in a currency other than the one you have chosen will be converted into the currency of Your Account at the exchange rate we choose. Likewise, any foreign exchange premium is your responsibility.
When payment is made by credit card, we may request a certified copy of the credit card (front and back). Please ensure that only the first 6 and last 4 digits of the card are visible and that the CVV/CVV2 number on the back of the card is not visible either. The credit card you use must be in your name and cannot be in another person's name.
We do not accept cash directly or delivered to a payment solution provider.
9.2 Payments
When the outcome of a Game in which you participate is determined, or when we confirm the outcome of an event, any winnings will be made available to you in Your Account.
If we mistakenly credit Your Account with winnings that do not belong to you, for whatever reason, they will be removed from Your Account. If you have withdrawn such winnings before we become aware of the error, you must notify us immediately and you will be required to pay them back. If you fail to do so, we will take all legal steps available to us to recover this debt.
Betzino reserves the right to use the payment companies, Torstar Ltd., to process certain types of transactions. Torstar Ltd. with registration number HE 407912, is a registered company addressed in office 2nd Floor, Sotiri Tofii 4, Agios Athanasios, Limassol, Cyprus.
The minimum deposit and withdrawal limits for ETH block chain is 0.01ETH. Also note that its not possible to be able to merge ETH transactions below our minimum processing limit into one transaction to be able to reach the minimum amount of 0.01ETH that can subsequently be processed. All deposits below 0.01ETH will be considered as lost and recovery won’t be possible.
Among all Ethereum tokens, we accept only ERC-20 (USDTE) and TRC20(USDT). Other types of tokens based on Ethereum are not supported. So ETH transactions for example from Binance Smart Chain (BSC) are not accepted and funds will be lost.
9.3 Withdrawals
You may withdraw any amount up to the available balance in Your Account by issuing a valid Withdrawal Notice. Withdrawal Notices must be made on the Site only.
If you wish to withdraw all of your funds, you must first cancel all outstanding wagers.
You agree that the funds in Your Account will only be used to play the Games offered on the Site. If you request a withdrawal without returning an amount equal to or greater than the amount deposited, we may require you to return all or part of the previous deposit(s) and/or charge a fee on the requested withdrawal. These actions will be taken in accordance with our internal security processes and procedures. We may reject a withdrawal request if we suspect that funds are being withdrawn for fraudulent or money laundering reasons.
Before accepting a withdrawal, we may ask you to provide legal identification, such as certified copies of passports, ID cards or any other documents we deem necessary under the circumstances. We may also conduct a telephone verification, facial verification or other verification necessary to ensure that you are who you claim to be.
Where the withdrawal is to be made by credit card, we may request a certified copy of the credit card (front and back). Please ensure that only the first 6 digits and the last 4 digits of the card are visible and that the CVV/CVV2 number on the back of the card is not visible either. The credit card you use must be in your name and cannot be in another person's name.
All withdrawals must be made by the same payment method you chose at the time of deposit, unless we decide otherwise or are unable to do so. If you make a deposit using more than one payment method, we reserve the right to split your withdrawal among those payment methods and process each portion through the respective payment method, at our discretion and in accordance with anti-money laundering policies and regulations.
As a player You may withdraw all your funds anytime from the Website but Betzino.com reserves the right to limit player withdraws to a maximum amount of EUR 2,000 per day and EUR 5,000 per week and EUR 20,000 in a calendar month, unless a larger amount has been agreed by prior arrangement.
The Minimum amount of Withdrawal You may make depends on the method used and can be found in Cashier
Betzino will carry out additional verification procedures for any payout exceeding the equivalent of EUR 1,000 and also reserves the right to carry out such verification procedures in case of lower payouts.
We may ask you to redirect your withdrawal, cancel your withdrawal, or request that your withdrawal be redirected to a different withdrawal method, in accordance with anti-money laundering policies and/or regulations.
Cancellation of a withdrawal (whether made by you or by us) does not entitle you to any compensation if you choose to gamble with the funds in Your Account before the withdrawal is made.
We reserve the right to charge a reasonable administrative fee if you make more than 25 approved withdrawal/payment requests in one (1) calendar month. The reasonable administrative fee will be 2% of the transaction value, but not less than 5 Euros or the foreign currency equivalent. It will be charged on each withdrawal after the 25th withdrawal in each given month.
Further information on withdrawal methods is available on the "Withdrawal" pages of the Site. The methods available to you, average processing times and applicable service fees may change.
Withdrawals to debit cards are not possible at the moment, bank transfer is an alternative.
In the unlikely event of a player realizing a transaction (deposit or withdrawal) in any crypto currency funds to another crypto currency network address (such as but not limited to: sending or withdrawing BTC to BCH address). Betzino will not attempt to recover the amount.
9.4 Chargebacks
If a chargeback on a card or deposit method You have used is requested by the payment method provider, We may take the following actions:
If we are unable to confirm your identity and the payment method used to credit the account in question, we will send two reminder emails and these will be subject to a reasonable administrative fee of fifty (50) Euros each or the equivalent in foreign currency, deducted from the funds in Your Account that are not related to the chargeback.
Your Account balance may become negative in the event of a chargeback.
9.5 Cashlib
Payments with Cashlib are governed by the Cashlib terms and conditions available here: https://www.cashlib.com/terms-conditions/;
9.6 Wizz
If the payment service provider is @WIZZ, the transaction will result in the creation and purchase of electronic money issued by an E-money Issuer;
10. Closing Your Account
10.1 You may close your account at any time by contacting the support department directly at support@betzino.com
10.2 When you close your Account:
You must first cancel any outstanding bids you have made;
You must contact support and specifically request that your account be closed;
10.3 If you wish to retrieve funds from closed, blocked or excluded accounts, you must contact Customer Support.
10.4 If you are closing Your Account because you have a gambling addiction, please refer to our "Responsible Gambling" page.
11. Inactive Accounts
11.1 An inactive Account is an Account that has not been accessed or logged into for an uninterrupted period of 12 months.
11.2 When Your Account becomes inactive, we will contact You by email 30 days before Your Account becomes inactive to inform You of the consequences of this. No charge will be made
11.3 If you log in after we have started charging administrative fees to Your Account, we will stop charging administrative fees to Your Account. You may also request a full refund of the administrative fee charged to that point by contacting support. The period of inactivity will begin again from your last login date.
We reserve the right to close inactive accounts with zero real money balance at our own discretion.
12. Bonuses
12.1 Any bonus is available only once per person, email address, credit card number, bank account and/or telephone number, computer/device and/or IP address.
12.1.1 The player CAN NOT withdraw the bonus money.
12.1.2 We reserve the right to request proof of your identity, age and origin of funds at any time, prior to crediting your account with a bonus
12.2 Any "welcome" bonus is only available to new customers who open an account on the Site and who have never previously held an account on the Site, who have never received a welcome offer of any kind, and who are invited to participate in a welcome offer by virtue of it being specifically offered to them upon registration on the Site.
12.3 Certain bonuses must be manually activated by you in Your Account. Unless otherwise specified, you may do so after logging into Your Account and depositing the amount required to access the bonus. These bonuses can only be activated when real money is available in your account. If you play with any of your deposited funds before claiming the bonus, the lost funds cannot be used to activate the bonus.
12.4 The bonus amount will be placed in a Bonus Balance and will be kept separate from your Cash Balance. When you claim a bonus, your real money, the bonus and any winnings from it will remain as a bonus, subject to restrictions, and may not be withdrawn or wagered on other products until the wagering requirements are met. Your balance will not be available again until the Wagering Requirements have been met, i.e. when the amount of your Bonus Balance related to the active bonus is transferred to your Cash Balance.
12.5 All bonuses have a wagering requirement that must be met within a certain period of time before potential winnings and/or bonuses can be withdrawn. The Wagering Requirement for a bonus is the total amount of wagers you must place before the bonus and accumulated winnings are transferred to your Cash Balance and can be withdrawn. The wagering requirements for each bonus are defined in the specific bonus terms and conditions and will be expressed as a multiple of the bonus amount, or the bonus plus the deposit amount, with a time limit before that amount must be wagered. Failure to meet the wagering requirements and/or forfeiture of an active Bonus for any reason may result in forfeiture of all winnings earned throughout the Bonus wagering process. Any attempt to withdraw funds or cash out wagers placed prior to the full completion of the Bonus wagering requirements, may result in the forfeiture of the Bonus and all winnings earned. Bets on the System do not count towards wagering requirements.
12.6 Any evidence or reasonable suspicion that specific bets have been placed on a Game (i.e. proportional bets on different outcomes of the same hand to create "action") without risk will not be counted towards the wagering requirement. Examples of risk-free bets include betting on both red and black in Roulette, and betting on both the Player and Banker in Baccarat. If you are found to be colluding with other players, for example, one person betting on the Player and the other on the Banker, your bets will be void, your account will be closed and any deposits you have made may be forfeited.
12.7 Where a Bonus is capable (for example due to improved odds) of giving you guaranteed or increased odds of winning, regardless of the outcome; and we have evidence or reasonable suspicion that you have placed a bet or multiple bets (either alone or as part of a group of players) on any of the Purple Bay owned websites on such a Bonus, then we may withdraw the Bonus and any winnings you have earned while wagering on the Bonus and we may also close Your Account and withhold any funds remaining in Your Account at our absolute discretion.
12.8 If you cancel the Bonus, you will forfeit the Bonus and any winnings generated by the Bonus. Details on applicable restrictions can be found in the specific terms of the promotion.
12.9 We have the right to deny a player a Bonus or we may modify the Bonus (including cancelling it), if we believe that:
12.10 We offer promotions in good faith to players who use our services for entertainment purposes. We reserve the right to cancel or remove a player's access to these games if we suspect abuse of this offer and also, if we deem it necessary, to close the offender's account with immediate effect. In the event that an offender's account is closed, we will not be obligated to refund any losses incurred by a player on the games or to refund any balances on the player's account. "Abuse" includes, but is not limited to, using software and/or opening multiple accounts in order to gain an unfair advantage on a Bonus. In all cases of abuse, we reserve the right to withhold all winnings and any remaining balance in Your Account.
Therefore: If we find that a bonus is being abused and/or the bonus requirements are not being met, we may take the following actions against violators:
A list of what may be considered abuse may include, but is not limited to, the following:
12.11 All bonuses are intended for recreational players and/or as tokens of appreciation for our customers and we therefore reserve the right to restrict eligibility for participation in all or part of a bonus.
12.12 The maximum allowable withdrawal amount of winnings from a bonus or free spins/bonus offer before a deposit has been made is €100 or the equivalent in the currency of your account.
12.13 Unless otherwise stated on the bonus landing pages, all Casino Bonuses are subject to a maximum wagering restriction of €5 per game round or €0.50 per line (or currency equivalent) and failure to comply with this maximum wagering requirement may result in the account being closed and the loss of the Bonus and any winnings obtained during the course of the Bonus wagering.
12.14 Bonus availability and usability may apply to certain markets. If a particular bonus is claimed from one of these markets, Betzino reserves the right to void any winnings associated with that bonus. The restrictions may change from time to time at the discretion of Betzino. The following markets are excluded from receiving and/or using any type of bonus: Albania, Armenia, Belarus, Brazil, Bulgaria, China, Croatia, Georgia, Greece, Hungary, Indonesia, Kazakhstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Myanmar, Netherlands, The Netherland Antilles, Norway, Philippines, Poland, Romania, Russia, Serbia, Sweden, Turkey, Ukraine, The United Kingdom, U.S.A.
12.15 Irregular Play
At any time, we may decide to review all records and game transactions and/or monitor your use of any bonuses or bonuses. If Irregular Play is suspected, we reserve the right to disqualify You from any Free Spins/Bonus or Bonus promotion and/or withhold all deposits and/or winnings and/or close Your Account. Irregular play is considered bonus abuse and is not permitted on the Site. Irregular play may include (but is not limited to) low margin bets, even money bets, zero risk bets or hedge bets. Such wagers are considered Irregular Gaming when made for the purpose of exploiting bonuses, in addition, the following types of games are considered Irregular Gaming:
12.16 While wagering the bonus, all bets are counted as 100% in all the slot-games. Wagering in Table games and all sorts of Roulettes will be counted as 10% contribution.
13. Responsible Gambling
13.1 Gambling can be addictive. If you need help overcoming this addiction, please follow this LINK which will redirect you to our Responsible Gaming page on the Site.
13.2 Self-Exclusion and Cool-off
13.2.1 You may choose to exclude yourself completely from participation in any of the Games on our Site. To do so, you must contact customer service, stipulate the period for which you wish to self-exclude and your account will be automatically reactivated thereafter.
13.2.2 You will not be able to open an account on the Website if you opt out. You will also forfeit any contest or sweepstakes entries that you entered prior to your self-exclusion, as well as any non-cash prizes or invitations that were awarded or offered to you prior to your self-exclusion but which you have not yet redeemed or used (for example, where tickets to an event were offered but the event is scheduled to take place during the self-exclusion period, the invitation is automatically withdrawn upon self-exclusion). Finally, you will not receive any marketing campaigns or personal messages from us until your self-exclusion period expires. This is to prevent you from being offered gambling opportunities after you have taken the time to evaluate your gambling behavior.
14. Failed and Aborted Games
We do our best to avoid technical errors, but it is not always possible. We must therefore inform you of the following:
14.1 We, our suppliers and/or our licensors are not responsible for downtime, server interruptions, lags or any other technical or political disruptions to the Game. Refunds may be granted only at the discretion of management;
14.2 We, our suppliers and/or our licensors do not accept any liability for any damages or losses that are deemed or alleged to have been caused by the Site or its contents, including without limitation:
14.3 In the event of a malfunction of the casino system, all bets are void;
14.4 If your Game fails due to a system failure, we will refund the amount wagered in your Game by crediting it to Your Account or, if Your Account no longer exists, by paying it to you directly, in an approved manner. If you have accumulated a credit at the time the Game failed, the monetary value of the credit will be paid to Your Account or, if Your Account no longer exists, paid to you directly in an approved manner;
14.5 We will take all reasonable steps to ensure that our computer system allows your participation in a Game. If, after you have made a bet, the Game is interrupted by a telecommunications system failure or a computer system failure, the Game will resume at the exact time immediately before the interruption. If, however, such resumption is not possible, we will:
15. How to Complain
15.1 Our goal is to provide the best customer experience in the industry, so we hope that You will not have any complaints. However, if You have any complaints about the Service(s), please contact Customer Services in the first instance by sending an email to support@betzino.com.
If Your complaint is not resolved by the support team, You may escalate Your complaint by sending an email to complaints@betzino.com. We will endeavor to provide a final response within 10 days of receiving your communication. If the nature of the request is such that additional time is needed to respond, this time frame may be extended by six weeks. You will be informed within the first ten days from the date of receipt of the complaint, if this period is to be extended.
15.2 In order for us to deal with your complaint quickly and efficiently, please provide us with clear information about your identity and all relevant details giving rise to the problem. We will make every effort to resolve a reported problem quickly and reach an amicable settlement.
15.3 Any claim you may have regarding a transaction must be made within six months after the transaction, payment and/or settlement took place/should have taken place, otherwise we will not consider the claim. Once we receive the claim, we will review all disputed or contentious transactions and inform you of the outcome. Our decision in this matter is final. In other words, what we say goes.
16. When You Talk to Us
16.1 When you contact us, you will not make statements that:
16.2 We reserve the right to record or retain copies of all communications you have with our Support Agents.
17. When we Talk each other
17.1 We may provide you with a chat facility to talk to other players. When communicating with other players, you must not make statements or transmit content that:
17.2 You will not collude in any way in the chat rooms.
17.3 Any suspicious chat will be reported to the Curaçao Gaming Control Commission
17.4 We review all chats and keep a log and record of all reports. You may only use the chat service for recreational and social purposes.
17.5 If you violate any of the provisions of the chat service, we may delete the chat room or close Your Account immediately. In this case, we will refund the funds in Your Account to you, in addition to any amounts that may be due to us (if any).
17.6 We will not be liable if any damages occur as a result of this chat feature. You agree to indemnify us for any damages resulting from Your illegal, unlawful or improper conduct or resulting from the violation of these chat rules.
18. Privacy Policy
You can read our privacy statement. You should know that acceptance of the rules implies full acceptance of the terms of our Privacy Statement. We therefore ask you to read the Privacy Statement carefully.
19. Your Liability to Us
19.1 You enter the Website and participate in the Games at your own risk. The Website and the Games are provided "as is". The only promises we make in relation to the Site are detailed in these rules. We do not warrant (in plain English, we make no legal promises) that :
19.2 We shall not be liable for any loss, cost, expense or damage whatsoever, whether direct, indirect, special, consequential, incidental or otherwise, arising out of your use of the Site or your participation in the Games.
19.3 You hereby agree to fully indemnify us (in plain English, compensate us for any losses) and our directors, employees, partners and service providers for all costs, expenses, losses, damages, claims and liabilities, however caused, that may arise in connection with your use of the Site or participation in the Games. If you do not agree to these terms, you must not use the Site.
20. Violations, Penalties and Termination
20.1 If we suspect that you have breached these Rules, we may refuse to open, suspend or close Your Account. We may also withhold money from Your Account (including the deposit) and offset any money or damages owed to us against money in Your Account.
20.2 We also have the right to freeze or close Your Account or cancel any stake if:
20.3 Our decision is final.
21. Anti-Money Laundering Reports
21.1 As an operator, we must comply with the Prevention of Money Laundering Act and any associated regulations. We must check all transactions and report any suspicious transactions to the relevant competent authorities in your country (or any other jurisdiction that may be affected by your transactions).
21.2 If you become aware of any suspicious activity in relation to any of the Games on the Website, you must report it to us immediately by sending an email to support@betzino.com.
21.3 We may suspend, block or close your Account and withhold funds in accordance with the Money Laundering Prevention Act.
22. Intellectual Property
22.1 We are the sole owners of the betzino brand and the betzino logo. Any unauthorized use of the betzino trademark and the betzino logo may result in legal action.
22.2 www.betzino.com or any other subdomain is our uniform resource locator and no unauthorized use may be made of this URL on any other site or digital platform without our prior written consent. Links to the Site and its pages may not be included on any other site without our prior written permission.
22.3 We are the owner or lawful licensee of the rights to the technology, software and business systems used on the Site.
22.4 The content and structure of the pages of the Site are subject to copyright © and database right in the name of Purple Bay B.V. All rights reserved. The copyright in this Site, including all text, graphics, code, files and links, belongs to us and the Site may not be reproduced, transmitted or stored in whole or in part without our written consent. Your registration and use of the Site does not give you any rights whatsoever in the intellectual property contained in the Site.
22.5 You agree not to use any automatic or manual device to monitor our web pages or their content. Any unauthorized use or reproduction may be subject to prosecution.
23. Severability
If any provision of these Rules is found to be illegal or unenforceable, that provision shall be severed from these Rules and all other provisions shall remain in full force and effect unaffected by such severance.
24. Entire Agreement and Eligibility
24.1 The Rules constitute the entire agreement between us with respect to this Site and, except in the case of fraud, supersede all prior communications and proposals, whether electronic, oral or written, between us.
24.2 A printed version of these Rules and any notice given in electronic form shall be admissible in judicial or administrative proceedings.
25. Assignment
We may assign or transfer this Agreement. You may not assign or transfer this Agreement.
26. Insolvency
We hold all client funds in a separate bank account. You should be aware that these funds are not protected in the event of insolvency and, therefore, in the event that we become insolvent, your funds may not be returned to you.
27. Applicable Law, Jurisdiction and Language
27.1 These Rules are governed by the Laws of Curaçao and the parties agree to be subject to the jurisdiction of the courts of Curaçao.
27.2 These Rules are published in several languages. Only the English version is the legal basis of the relationship between us, but all versions reflect the same principles. Translations into other languages are made as a service and in good faith, in case of discrepancy between an English version and a translation, the English version shall prevail.
28. Confidentiality
Player accounts, transactions and other historical information of all members are confidential and will under no circumstances be made available to third party unless the account holder agrees. The games are server executed to prevent fraud and tampering. All events (such as debits and credits to your account) are saved in a highly protected database to prevent loss of data should the Internet connection go down or if the client computer for some reason enters into a failure state.
28.1 Randomness
Games played at Betzino will always produce random results as third party game providers always use computerised random number generators to generate the outcome of the games.
29. Instructions
Please scan or take a photo of the documents and upload them here. Make sure that the text is readable.
All documents are handled confidentially.
Every payment method must be verified separately.
Proof of ID
1. A valid copy of your passport, ID card or driving license.
2. Betzino can also ask for a Selfie photo of you holding your ID, Driver's License, or Passport.
Proof of address
A full copy of your recent utility bill, where we can see your name and address, issued within the last 3 months.
In order for the system to accept your address document, your address in your Betzino profile must be exactly the same as your address in the address document you have uploaded. Otherwise, the documents you have uploaded cannot be checked.
Proof of payment
Credit Card
Copies of the credit card used (front and back). For your own personal security and the integrity of your credit card, please blank out the digits so that only the first 6 and last 4 digits are visible. Please note that the CVC digits on the back side of your card should also be blanked out.
E-wallet
Skrill – A screenshot/printscreen of your Skrill profile, with your name and e-mail address visible. You can find this at 'My Account' > 'Settings'> 'Personal info' when logged into your Skrill account.
Neteller – A screenshot/printscreen of your Neteller profile, with your name and Neteller ID visible.
Bank transfer – A document of your bank statement with your name, bank account number and the bank logo visible.
Please note that if you are uploading your documents via mobile devices, not all devices and operating system support this functionality. In such cases use the desktop version.
